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Why is tracking information not available for my package on the carrier's website?
Sometimes the shipping carrier's first scan of the package isn't until it arrives at the regional hub or is out for delivery. Until this scan occurs, the carrier may not acknowledge receipt of the package. This is more common during high volume shipping periods like the holidays.
How do I track my order?
You must be a registered user to track your order online. You can track your order online by accessing the Order Status/History page. To go there now, click here. You can also check the status of your order by calling us toll-free at +1 877 700 7714 for assistance. Please have your Order Confirmation Number available. Or you can track by using the assigned courier's internet address and tracking number in your shipping confirmation e-mail. (ex. http://www.ups.com)
How does FREE ground shipping work?
Excludes gift center purchases. Ground orders placed by 12pm Pacific Standard Time will take 1-2 business days to process, assuming credit validation and availability of inventory. We will notify you as soon as possible if your order is delayed. Orders placed after 12pm PST or on weekends or holidays will take an additional business day to process.
How does free return shipping work?
We offer free standard ground shipping within 30 days on eligible items for free return. All returns must be accompanied by the packing slip, and any refunds will be made in the original form of payment. Please allow 7-10 business days for processing your return once we receive it.
Click here for our return policy.
When will my order be shipped?
Ground, Express and Rush orders placed by 12pm Pacific Standard Time will take 1-2 business days to process, assuming credit validation and availability of inventory. We will notify you as soon as possible if your order is delayed. Orders placed after 12pm PST or on weekends or holidays will take an additional business day to process.
Do you ship to APO and FPO addresses?
Yes. APO and FPO orders are shipped via the USPS ground only and take 2 - 6 weeks; however, transit times will vary depending on operational conditions and the unit of the addressee. Those in established bases should continue to receive regular service, while those in forward areas or engaged in operations may experience longer arrival times due to logistical constraints, according to the Military Postal Service Agency.
What are my other shipping options and charges?
Your shipping options are as follows:
Shipped via UPS to a US-Continental Street Address:
Rush (1 Business Day ) Only to Major Cities
Express (2 Business Days)
Expedited (3 Business Days)
Ground (5-7 Business Days)
|
Order before |
DTI Ground |
DTI Expedited |
DTI Express |
DTI Rush |
|
up to $99.99 |
$15.00 |
$28 |
$38.00 |
$64.00 |
|
$100.00 and up |
FREE |
$28 for first item |
$38 for first item |
$64 for first item |
Shipped via USPS:
- US PO-BOX (3-5 Business Days)
- APO and FPO (2-4 Weeks)
- U.S. Territories: American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands (7-12 Business Days)
Orders placed M-F by 12pm PST will take 1-2 business days to process. Orders placed M-F after 12pm PST or on weekends or holidays will take an additional business day to process. Shipping Charges are calculated on the subtotal of your order prior to the addition of sales tax and on the type of shipping option you request. On average, you will be charged less than the actual cost of shipping your merchandise to you. Additionally, you are never charged a handling fee to process your order or pay for shipping materials. When you check out, you will be able to see exactly how much you are being charged for your shipment. See below for sample shipping charges.
|
Order before |
DTI Priority |
|
up to $99.99 |
$28.00 |
|
$100.00 and up |
$28 for first item and 50% discount on additional items |
International Shipping:
Shipped via USPS Express Mail including Online Tracking Number:
|
Order before |
DTI International |
|
up to $99.99 |
$86.00 |
|
$100.00 and up |
$86 for first item and 50% discount on additional items |
